Grand Lido Negril has achieved a 99 percent average in a recent customer satisfaction survey for the month of October carried out by Apple Vacation West, a major tour company in North America. The Jamaican hotel has consistently featured positively in the ratings, which are conducted every two weeks, based on guest responses.
“We are pleased with the ratings which Grand Lido continues to receive from guests,” said resident manager Joe Issa, “and real credit goes to our young and energetic staff, who had shown remarkable growth in our 10 months of operation.”
The hotel scores ranged from 99 percent for food service, 98 percent for room comfort to 91 percent for check-out service. The overall average score was higher than any other hotel in Jamaica and the Caribbean, according to Issa. Grand Lido is an all inclusive hotel.
Apple representative, Jeff Williams, said that guest response to Grand Lido’s tourism product was a direct reflection of the quality service provided by the resort. He noted that the property always placed in the top percentile and said that it confirmed both management and employee commitment to excellence.
Grand Lido, a member of the SuperClubs resort groups, has staff complement of about 430 employees most of whom are from western Jamaica.
Source: The Jamaica Record
